At IPTVTune, we are committed to providing high-quality IPTV services and ensuring customer satisfaction. Please read our refund policy carefully before making a purchase.

1. Digital Service

Our IPTV subscriptions are digital products that are delivered electronically after payment is successfully completed. Because the service is activated immediately, refunds are limited under the conditions described below.

2. Eligibility for a Refund

A refund may be considered only in the following situations:

• Your subscription cannot be activated due to an issue on our side.
• The service remains unavailable because of a technical problem that we are unable to resolve within a reasonable period.
• You were charged multiple times for the same order.

Refund requests must be submitted within 72 hours of your purchase.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after purchasing.
• Your device is incompatible with IPTV services.
• Your internet connection, router, or local network causes buffering or playback issues.
• You do not know how to configure your device after receiving setup instructions.
• You purchased the wrong subscription or package.
• You no longer wish to use the service after activation.
• Service interruptions caused by third-party providers, internet service providers (ISPs), device manufacturers, or circumstances beyond our control.

4. Free Trial

We encourage customers to request a free trial (when available) before purchasing a subscription. The trial allows you to verify compatibility, channel availability, and streaming quality on your device and internet connection.

5. Technical Support

If you experience any issues, please contact our support team before requesting a refund. Our technicians will make every reasonable effort to diagnose and resolve the problem.

6. Refund Processing

If a refund is approved, it will be processed using the original payment method whenever possible.

Processing times may vary depending on your payment provider and financial institution.

7. Chargebacks

If you initiate a chargeback without first contacting our support team to resolve the issue, we reserve the right to suspend or permanently terminate the associated subscription.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page and become effective immediately upon publication.

9. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact our support team through the contact methods provided on our website.

By purchasing a subscription from IPTVTune, you acknowledge that you have read, understood, and agreed to this Refund Policy.